Building Safer Workplaces

He was known to be aggressive and argumentative, the kind of patron who made others at the Carnegie Library of Pittsburgh branch uneasy.
But one day last year, the man walked into the building in a much darker mood, harassed a librarian and threatened to kill her.
Fortunately, library workers had joined the United Steelworkers (USW) in 2019 and built safeguards into their first contract to address dangers exactly like this.
The librarian received a temporary transfer to another building. And the library system banned the patron, ensuring he wouldn’t turn up again either to look for the person he threatened or target somebody else.
April 28 is Workers Memorial Day in America and the Day of Mourning in Canada, a time to remember those killed, injured or sickened at work. It’s also a day when union workers rededicate themselves to the fight for safer working conditions and renew their pledge to look out for one another, along with others in the workplace, leveraging all of the power that collective action provides.
“We are open to the public, which means everybody is welcome to come in, and we do our best to serve everybody,” explained David King, a steward for USW Local 9562 and a librarian in the music, film and audio department at the system’s main location in Oakland.
“We’re proud of that. We’re sincerely proud that we’re one of the few truly public spaces still left. But that does come with some of these dangers,” he added, noting that library workers face patrons who create disruptions, brawl, carry in weapons, damage property, overdose in restrooms and even stalk them.
Because library management failed to adequately address these risks, union members stood in solidarity together and negotiated a contract that not only provides temporary transfers for endangered workers but includes notification procedures to alert workers at various branches when a patron is banned.
“That is a huge change from before we negotiated the contract,” King pointed out, noting that workers previously “had no recourse” if they were harassed. “They just had to put up with it. They just had to stay in the same location."
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